Data filter for Zendesk talk phone number: showing an alias name like "brand A phone number"
On my reports i have data filters on the top so i can filter results for each Zendesk number we have in use. I made sure that the selected phone number in the data filter is shown under the filter itself.
Now their is no option to give an 'alias' name to the phone number displayed as selected data filter on the report. Our managers don't know all the Zendesk numbers by heart, so it would be nice if i could change the display of just the 'Zendesk number' to "Brand A phone number" or "Brand B phone number".
Some support agents at Zendesk said you can only change the display of attributes on the query level, but on my Dashboards i have more than 40 queries on different tabs. I don't see it feasable to go and change every query it's attributes.
Please provide a way to show an alias for the talk number in the Zendesk Explorer dashboard display!
I vote for this feature as well. Not everyone knows which numbers are what just from the number itself being visible in the Call Talk Number filter on Talk dashboards.
I would like to be able to create a renamed filter set.... just like I can create a renamed attribute set and add in the Number names next to each number.
Please sign in to leave a comment.