Allowed end user to do copy paste in live chat instead of attach a file via button

8 Comments

  • Daniel Galea St John

    This is an issue we have also come across. It would be very helpful if users can copy & paste screenshots 

    0
  • Andy Prouty

    The client using our portal have also requested this copy/paste functionality, rather than attaching via files only.

    -Andy P

    0
  • Miranda Burford
    Zendesk Product Manager

    Thanks for your feedback!  Much appreciated.  We'll log this on our side and consider implementing it in the future.

    - Miranda.

    0
  • Phan Quỳnh Như

    Yes, this would be very helpful, many end-user complained about this. 

    0
  • Miranda Burford
    Zendesk Product Manager

    Noted.  Thanks Phan Quỳnh Như.  Will record this for future consideration.

    - Miranda.

    0
  • Diego Villecco

    Hi, any news on this?    Diego

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Diego Villecco,

    No, there's been no progress on supporting copying and pasting of attachments (we do support drag & drop though).  Copying & pasting attachments still remains in our backlog for future consideration.  Apologies that I don't have better news!

    - Miranda.

    0
  • Coda Payments

    Any timeline when this can be added?

    Looking at the comments, ZD clients need this feature and this has been suggested way back 2021.

    Thanks,

    1

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