How to stop the auto notification as we read the customer text already (LINE) ?



  • Official comment
    Maggie LaBelle
    Zendesk Product Manager

    Hi there, thanks for your feedback! Unfortunately LINE's APIs for business messaging don't support read receipts. Once a message is successfully delivered to Zendesk, LINE marks it as "read" automatically. You can use Zendesk's auto-responder to let your customers know when your operating hours are if they message you during a period when you're offline.

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