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How to stop the auto notification as we read the customer text already (LINE) ?
Answered
Posted Jun 04, 2021
We have got big complaints from the customers as
why don't you reply me? I saw the status show as you read my texts already.
Which is the pain point if you integrate LINE to zendesk ticket.
Please help to solve it. We have our operating hours which that mean we can't reply them 24 hours.
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Official
Maggie LaBelle
Hi there, thanks for your feedback! Unfortunately LINE's APIs for business messaging don't support read receipts. Once a message is successfully delivered to Zendesk, LINE marks it as "read" automatically. You can use Zendesk's auto-responder to let your customers know when your operating hours are if they message you during a period when you're offline.
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