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New feature request: hiding "arms" in the flow builder's decision tree



Posted Mar 17, 2021

We would like to be able to hide certain "arms" from the flow builder's decision tree as long as those are not meant to be displayed to the customer. In our case, deleting the entire arm is not an option as it would be incredibly time-consuming to reestablish it. Simply having a "Hide"-option next to the delete-option would be highly appreciated. 


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Shiyu Zhu

Zendesk Product Manager

Thank you for the feedback @.... Could you please help me understand the reason for you to include a non-customer facing option in your decision tree? Thanks 

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Following up on this with some clarification on why this would be relevant.

We'd be able to prepare additional logic tree branches for temporary events like a reoccurring special campaign, which would be enabled/disabled when needed.

Additionally, one could prepare the launch of a new service/product option, and being able to work on its flow in FlowBuilder while publishing updates to other parts of the Flow. (instead of having to do it all at once before publishing)

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