Create ticket from chat even if the requester has left the chat
AnsweredIt would be nice if we could create a new ticket after chatting with a customer even if they are offline at the time we need to create that ticket. Sometimes people reply to “I’ll create a ticket for this issue so we can follow up” with “sure” then signing off.
For the most part love the chat, but wish this was possible
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@... If you use manual ticket creation and forget to do it during the chat, you can always go to the History tab and create the ticket from there for the completed chat conversation:
In general, we recommend accounts use automatic ticket creation and if you do decide to move to agent workspace it will be required for tickets to be created for every conversation automatically.
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