Create ticket from chat even if the requester has left the chat

@... If you use manual ticket creation and forget to do it during the chat, you can always go to the History tab and create the ticket from there for the completed chat conversation:

In general, we recommend accounts use automatic ticket creation and if you do decide to move to agent workspace it will be required for tickets to be created for every conversation automatically. 

I am on Agent Workspace now and an open ticket is created from every chat. This doubles our ticket count because tickets are being created even though there really wasn't a ticket it was a chat. How are clients mitigating this as it has drastically skewed our data in our explore dashboards? If we delete the open ticket it creates does that delete the chat? 

Hi Danielle DeCosta, 

When agent workspace is used, chats are served on the support page where it creates a ticket. Do you mean you only want chats to be stored and served in the chat dashboard? If so, you will need to disable agent workspace.

You can report on tickets based on the channel they come from. You can then omit chat as a channel when reporting on tickets. 

There is no longer way to disable agent workspace, therefore we have to close several tickets that were automatically generated.
Can we find a solution to this problem?

I too was forced to switch to the agent workspace and now every chat request that comes in automatically creates a ticket, which I don't want, as it creates a huge mess.  As far as I can tell, there seems to be no way to disable this.  Please help!

Darenne, I'm having the same issue as Alex after enabling Messaging today.

What's happening is the end user opens the web widget, the initial greeting is shared with the end user, and a ticket is created with just the "system" sharing the greeting.

A ticket should only be created when the end user actually submits something. Is there any way to avoid tickets being created before the end user participates?