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Integrate Chat Monitor into Agent Workspace

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Elijah

Posted Mar 13, 2021

One issue we have is monitoring our chat. The only current way to monitor chat activity and know how many end-users are waiting is to open the chat dashboard in a separate window. 

Considering Zendesk supports third party apps to integrate in the agent workspace, I see no reason why their own dashboard can't be integrated? Even if its just the monitor section and not editing. Being able to monitor chat activity in the same workspace we are actually serving chats in is a no brainer winning upgrade for the platform.

 

Please and thanks!

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3 comments

Date

    Official

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    Kolten Kittleson

    Zendesk Product Manager

    Hello Elijah

    We launched the Explore live dashboard which will allow the monitoring of key Chat sections and allows the option to clone and customize the widgets on the dashboard. 

    Hope this helps and let us know if you have questions!

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    Sarah Darmawan

    Zendesk Product Manager

    Hi Elijah, 

    Thanks for sharing valuable feedback.

    In the future, real time monitoring and reporting needs across all channels will be made available on Explore.
     
    In the meantime, if you would like to consolidate and access key information in the same workspace you can use the iFrame app on our Marketplace to embed the URL to Real-time Monitor on your Chat instance.
     

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    Jamie Martin

    Is there an update about this and when this will be made available in ZD Explore?

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