Make Agent online when schedule start

5 Comments

  • MineralTree | Support

    +1 for this...We would love this as well. I hate to keep saying this, but "our old system" had the ability for the agents to set up their own office hours. Although our GROUP offices hours are 8:00 a.m. - 8:00 p.m. the different engineers have varying schedules depending on the day of the week. We find the ability for them to be able to set up their own office hours and be automatically logged in/off during those hours is super useful.

    2
  • Kay
    Community Moderator

    ➡ Moved to Chat Product Feedback

    1
  • Frédéric

    any update?

    1
  • Royston Rodrigues

    I think this is a great feature to implement. Each agent should be able to set their own schedule to be online/offline. Can this be done using automation feature?

    1
  • Frédéric

    hello is there any update ?

     

    We really need an automation or having admin changing statut like for talk.

    0

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