how to see if a ticket has side conversation in a view?


  • Jason Schaeffer
    Zendesk Customer Care

    Hi Anders,

    Thanks for reaching out! While there is not a condition in the View itself that identifies Side Conversations, you can accomplish this pretty simply by creating a Trigger that adds a Tag to Side Conversation Tickets and then create a View that looks for that tag. For more information on working with Triggers in Side Conversations please see below:

    Using up triggers for side conversations

    I hope that helps!

    Jason Schaeffer | Customer Advocate |


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