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How can I view who I sent the message to?

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Yeny Lei

Posted Sep 17, 2021

In our company, we have to CC other people other than the requester. As an agent, I will like to be able to see if the message was sent to the person CC'ed too. Since we updated Zendesk, we cant view it. Is there a trick or a button to see it? All I can see in the drop down menu is Redact. 

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    Chandra Robrock

    Most Helpful - 2021Community Moderator

    Hi Yeny - If you check the Ticket Events, you should be able to confirm which users were CC'ed on each message within the ticket.

    I typically use CMD + F and search for the CCs line on the specific public comment I'd like to dig into:

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