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Changing wording for the Answer Bot in Web widget

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Mia Katarina Andric

Posted Aug 11, 2021

Hi!
My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-users. My client would like for the Bot to say : "Here is an answer that may help:" or "Here are the answers that may help:" instead of "Here is an article that may help:" (see example screenshot). It is a minor change of wording, but I suppose it something that is already predefined so it cannot be changed. Am I correct or is there a way through the Answer Bot API?

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    Cheeny Aban

    Zendesk Customer Care

    Hi Mia Katarina,

    You are correct, there is no native way to edit or update the Answer bot default messages, but if you would like to create custom conversation flows for automating web and mobile messaging interactions with your customers, we suggest that you use Flowbuilder. More information can be found here: Using Flow Builder to automate conversations

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