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API Calls
Answered
Posted Aug 09, 2021
We are redesigning our guide pages and Zendesk search does not show the entire snippet of content in the search results. It cherry picks a portion of the content that has the term searched for which can make for a really odd end user experience. We are trying to provide the entire article snippet and wonder if this code would cause an API call that would run against our balance or if it is included:
Without an internal measurement tool it is really difficult to tell how we are doing on calls unless we just watch and wait which is not something I think is good practice.
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3 comments
Eric Nelson
Hey Jennifer,
This call wouldn't be counted against your API rate limit. You can verify this by looking at the headers of the api response if you don't see 'X-Rate-Limit' and 'X-Rate-Limit-Remaining', then you can rest assured that it doesn't count against your limit. Additionally, all core api's can be monitored from within your UI by going to channels > api > activity.
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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Jennifer Garcia
Thank you Eric - tried to get this answer from the support team at zendesk and was referred to our agent who we know can't answer this question. Super grateful for your help!
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Eric Nelson
No worries Jennifer! The developer advocacy and support team works heavily in the community, so always feel free to pop in here and ask a question.
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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