Drop Down Field: Searchable


  • James John

    We would likewise adore this component. We are as of now attempting to bring a QA cycle into Zendesk, which includes a drop-down list with 200+ things. We're utilizing this structure for inside representatives to make a pass to do some quality mind some other work we outside of Zendesk.

    The advantage to the drop-down list is that we can write about it, in case it was a book field, we were unable to give an account of that to discover normal subjects.

  • Jamie Noell

    In addition to adding this feature to drop downs on a Help Center form, this same feature would greatly simplify finding the right field on the criterion list in configuring an automation. Of course alphabetizing that list would be a huge help - please see similar request: https://support.zendesk.com/hc/en-us/community/posts/4405633353114-Alphabetize-custom-fields-on-Automation-config-screen

  • Jessica Sills

    We would love to see this update as well. Forcing our customers to scroll through a huge list of values is not great.

  • Anita Rajkumar

    Any roadmap for this?

    I need drop down search feature. Is there any workaround for this now?  

  • Johnny J

    We would also like to see, as this is a very useful feature. Users are finding it hard to scroll through the huge list and it is time consuming currently.

  • hajiekhtr

    This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.

  • John Jolly

    Confronting same issue in our executions also. We have dropdown list have more than 100+ qualities and its extremely challenging for the client to look through and select the right one.

    Zendesk item supervisory group - you ought not sit tight for getting more votes rather you really want to look how much worth add to the client and address this in the impending deliveries.

  • Matt Eveans

    I'd like to see this too, our support form for customers has a drop down with many options to click through, would be great to have a drop-down field that acted like a drop down, but also searchable like in the Agent dashboard


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