Drop Down Field: Searchable
PlannedThe Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to allow end-users to start typing the value they're looking for to filter out others.
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+1
I am waiting for this update.
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We would likewise adore this component. We are as of now attempting to bring a QA cycle into Zendesk, which includes a drop-down list with 200+ things. We're utilizing this structure for inside representatives to make a pass to do some quality mind some other work we outside of Zendesk.
The advantage to the drop-down list is that we can write about it, in case it was a book field, we were unable to give an account of that to discover normal subjects.
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In addition to adding this feature to drop downs on a Help Center form, this same feature would greatly simplify finding the right field on the criterion list in configuring an automation. Of course alphabetizing that list would be a huge help - please see similar request: https://support.zendesk.com/hc/en-us/community/posts/4405633353114-Alphabetize-custom-fields-on-Automation-config-screen
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We would love to see this update as well. Forcing our customers to scroll through a huge list of values is not great.
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Any roadmap for this?
I need drop down search feature. Is there any workaround for this now?
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We would also like to see, as this is a very useful feature. Users are finding it hard to scroll through the huge list and it is time consuming currently.
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This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.
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Confronting same issue in our executions also. We have dropdown list have more than 100+ qualities and its extremely challenging for the client to look through and select the right one.
Zendesk item supervisory group - you ought not sit tight for getting more votes rather you really want to look how much worth add to the client and address this in the impending deliveries.
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I'd like to see this too, our support form for customers has a drop down with many options to click through, would be great to have a drop-down field that acted like a drop down, but also searchable like in the Agent dashboard
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Hi all! I also vote for this option as a list of 250 items is very inconvenient for our customers.
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Hi Dev Team! Is this problem considered as an important one and is planned for implementation?
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I would be a feature that adds great value to the customer experience in the help center, we look forward to it
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+1 - Would be game-changing.
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+1 As a Zendesk partner I help implement Zendesk with customers. I've had a number of customers that use large amounts of values in dropdowns on end user facing forms.
Without a searchable/type ahead feature for dropdown fields, the end user (customer) experience is poor. Often battle to create a reason why Zendesk doesn't have this feature by default especially when it's on the agent side.
Really need this feature.
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Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.
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Is there any update on this , I really need this now as my list is getting into the thousands and asking customers to scroll through these in 2022 is a bit ridiculous
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Will it be fixed withing 5 years?
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Incorrect information, we are still waiting for a fix (in Zendesk for agents this is possible, however end-users are not able to do this on the webform side).
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