Drop Down Field: Searchable

Planned

48 Comments

  • Kirill Akimov

    Hi Dev Team! Is this problem considered as an important one and is planned for implementation?

    2
  • Customer Support Admin

    +1 - Would be game-changing.

    2
  • Kenneth Morris

    Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

    2
  • Nicole Saunders
    Zendesk Community Manager

    Hi Anica - 

    As you can see, we haven't received very many votes or comments on this, so it has not made it onto the product teams' radar yet. 

    1
  • Nicole Saunders
    Zendesk Community Manager

    Hey Navraj - 

    We don't have a set threshold, but to give you an idea, we have about 200 requests with 20+ votes, and the top threads have votes in the 100's. We receive about 1000 new requests per month, so the team can't respond to all of them and typically looks for the things that are most business critical to the largest number of users when prioritizing where to invest time and resources. 

    1
  • Reuben Bailon

    +3

    I have several admins that need this feature. Very important for us as it is for many teams.

    1
  • Tanya Cisco

    Yes being able to start typing in the drop downs would be greatly beneficial.  Any chance this has been looked into further yet?

    1
  • Fala Chen

    +1

    it is hard to scroll down the list and search the value one by one.

    Please deploy for end-user/ requester.

     

    1
  • Ahmad Aoun

    Any updates on this feature?
    There are over 50 upvotes and a bunch of valid use cases here.

    I have a list of over 50 apps for customers to select from, giving them the ability to search will reduce the "New Application" selection because they are unable to find the app they need in the lost list of apps.

    1
  • NITHIYA K

    Facing same issue in our implementations as well. We have dropdown list have more than 100+ values and its very difficult for the user to scroll through and select the right one.

    Zendesk product management team - you should not wait for getting more votes rather you need to look how much value add to the customer and address this in the upcoming releases. 

    1
  • 半瀬

    +1 this is obviously needed by default.

    1
  • Johnny J

    We would also like to see, as this is a very useful feature. Users are finding it hard to scroll through the huge list and it is time consuming currently.

    1
  • hajiekhtr

    This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.

    1
  • Terry Waldron

    Is there any update on this , I really need this now as my list is getting into the thousands and asking customers to scroll through these in 2022 is a bit ridiculous 

    1
  • Arhan

    Will it be fixed withing 5 years?

     

    1
  • Björn Hering

    +1 I need this feature for our own customer form

    0
  • Sylvain Buttazzoni

    Hello,
    deployed for internal use, Zendesk is used to send forms by internal collaborators.
    Some lists contain 6000 values, a manual search is difficult.
    This function is implemented on the Support / Agent side, why not use the same structure on the Guide side?

    0
  • Arhan

    Incorrect information, we are still waiting for a fix (in Zendesk for agents this is possible, however end-users are not able to do this on the webform side).

    0

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