View Chat History / Past messages on IOS and Android
CompletedPlease add feature - maintain the chat log on the visitor side (using the Android mobile SDK) so that they can see their previous conversational history when they start a new session.
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This is critical, my company may switch to other chat service if this is not available...
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I thought this has been raised long ago, not sure if Zendesk really serious on this topic.
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New messaging chat has persistent chat history in SDK.
Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort. -
Adding on to what Anton mentioned,
- Chat Android and iOS Mobile SDK supports conversation history for authenticated customers. Learn more.
- New Messaging Web Widget and Mobile SDK supports conversation history. For this, you will need to enable Messaging for your account.
- Prakruti
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This post is about preserving the message history across sessions. What about preserving the message history for the current session? That doesn't seem to work currently - when I close and reopen the screen (without ending the chat), the messages don't load unless I send a new message.
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Ok I get it we could use the JWT to store chat history but how do we access it back on Zendesk Chat core API v2 in android.
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