View Chat History / Past messages on IOS and AndroidCompleted
Please add feature - maintain the chat log on the visitor side (using the Android mobile SDK) so that they can see their previous conversational history when they start a new session.
This is critical, my company may switch to other chat service if this is not available...
I thought this has been raised long ago, not sure if Zendesk really serious on this topic.
New messaging chat has persistent chat history in SDK.
Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort.
Adding on to what Anton mentioned,
- Chat Android and iOS Mobile SDK supports conversation history for authenticated customers. Learn more.
- New Messaging Web Widget and Mobile SDK supports conversation history. For this, you will need to enable Messaging for your account.
This post is about preserving the message history across sessions. What about preserving the message history for the current session? That doesn't seem to work currently - when I close and reopen the screen (without ending the chat), the messages don't load unless I send a new message.
Ok I get it we could use the JWT to store chat history but how do we access it back on Zendesk Chat core API v2 in android.
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