Dear Jeremy, thanks for your quick answer and feedback.

Just like Jacqueline, we reuse the images in multiple articles, and we need to go and make the screenshot again and again, or go and look for it on our computer. Having the image library would make us save time.

We also have a translation tool integrated in Zendesk, having the images library would help us giving a name to a specific image for the image to be used on the translation tool. I will give you an example: we have an article in English on Zendesk that we want to translate into French. This article contains images. We use our translation tool (which is integrated into Zendesk) to translate the content. A solution for the images here would be that the image in English is registered on the "image library" under the name test_screen_EN, and there is the same one in French under the name test_screen_FR. On our translation tool we would only change the language code for the translation tool to insert the correct image. Does it make sense?

Thanks so much!

Sílvia