Recent searches
No recent searches
Suggested People in Communications Center
Completed
Posted Mar 30, 2021
Hello,
Allow the ability to turnout notifications for suggested people in the communication center. Screenshot attached. Each time I go into the Communication center it will suggest new people that should be added to Sell but only one at a time.
Please add an option to toggle this feature off.
1
9
9 comments
Official
Jakub Tutaj
Ability to turn off notifications for suggested people in the communication center is now live.
When you see a suggestion, you can click an "x" in the top right corner of the box, and turn them off for good.
Thank you everyone for sharing your feedback and use cases.
0
Emma Shimmens
I agree! It is a very distracting feature, and should be something we can toggle off.
1
Emilyann Gachko
Agree 100% - if this isn't useful for you, it would be great to be able to turn this off.
1
Jay Clementson
Still getting annoyed by this feature from Zendesk, any updates on making this an option to opt out of?
0
Jakub Tutaj
Hello everyone,
Jay, Emma, Emilyann, thank you for your feedback. I do agree opt out is needed. We'll be working on that soon, but can't yet provide you with an ETA. Will keep you updated.
-1
Jay Clementson
Thank you Jakub, I won't hold my breath though.
0
Rudi Goddard
Hello, I've been quite frustrated by the suggested contacts feature recently and just found this thread. Has there been any movement to create an option to toggle this feature off?
1
Jakub Tutaj
Hello Rudi, yes, the ability to toggle off the suggestions on the inbox tab is under development.
Can you share more on what is the most frustrating part about it? This will help us improve it further in the future. Also, do you often have new leads, or contacts coming in through email? How do you manage those at the moment?
0
Rudi Goddard
Hi Jakub, that's great to hear! My team is looking forward to that feature rolling out.
The frustration comes from the poor user experience of dismissing the notification numerous time a day. We don't often have new leads coming in through email, so the suggestions are irrelevant. It slows down our workflow and is generally a nuisance.
1