Guide Articles - export to PDF

20 Comments

  • Official comment
    Katarzyna Karpinska
    Zendesk Product Manager

    Hi @...
    Thank you very much for your feedback. We are not actively working on any article export features for Guide at the moment but we'd like to improve this area in the future, therefore, I've logged your case and I hope to come back to it in some time. 

  • Bob Prins

    This is a functionality I am looking for as well. 

    6
  • Angie Schrader

    This seems to be a common request. 

    We also would like an option to export our guide to PDF for customers that require hard copy or are not on the internet. 

    1
  • Ryan McGrew
    Zendesk Product Manager

    Hey Angie Schrader,

    If you have a need to produce offline manuals for customers, you may want to look at tools like Paligo or MadCap Flare which are technical documentation tools that specialize in producing offline documentation and have integrations with Zendesk Guide. 

    Otherwise, you can always create a special print stylesheet in your theme that would enable customers to save pages as a PDF easily. Just another idea. 

    0
  • Sari Siekkinen

    I'm looking this option as well as we are thinking to have manuals in Help Center but the requirement is to create pdf with different pages (articles) -- collection of pages to be pdf. I would prefer this to be done by Zendesk and not to pay more of some third party solution.

    0
  • Sanobar Khwaja

    Is there an ETA to this feature?

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Sanobar -
     
    I don't believe this is on our roadmap at this time. We'll update this thread if that changes. 
     
     
    0
  • Vanja Pletikosić

    Upvoting this and following as it would be very useful to have.

    Regards,
    Vanja

    1
  • Sanjai Kumar

    Upvoting this and following this request. It would be a great addition to our docs.

    0
  • Andy Wauthier

    Also following, we need this.

    0
  • Jen Ocello

    Following this. A simple ability to export to PDF is not just a nice add-on. It's a necessity. Could draw my business elsewhere if not offered again. 

    0
  • Yanni

    Same!! Upvoting this and following this request!

    0
  • Sorin Alupoaie

    Erika Herrera I've just implemented this feature in the Help Center Manager app.

    0
  • Brandon Lee

    Sorin Alupoaie - Did that plugin make it possible for your end-users to export articles to PDF or just your agents? I am looking for a solution that will give the end-user a PDF of the article they are looking at.

    0
  • Sorin Alupoaie

    Brandon Lee the plugin only allows team members to export articles to PDF

    0
  • Brandon Lee

    Is it just me or does this seem like a no-brainer feature to have an export to PDF option on each article for the end-user? Does anyone know if other help center software offers this type of feature? It is a very common end-user request and one that isn't very scalable to support manually. Right now I have to:

    1. Create an article in google docs
    2. Export to PDF
    3. Create an article in Zendesk
    4. Attach PDF from step 2 to Zendesk Article
    5. Repeat for any edits

    Maintaining the article in two places when there has to be a pretty straightforward software solution so that we only have to do step 3 is quite frustrating.

    1
  • Sorin Alupoaie

    Brandon Lee any modern browser should have a "Save as PDF" option when trying to print a web page (press Ctrl+P). Could this be a way for your customers to export an article to PDF?

    0
  • Brandon Lee

    Thank you Sorin Alupoaie. Yes, that is the solution right now. But a printed webpage often doesn't look like a formatted PDF with the same information. I would say this is very much about how it makes us look when we ask them to use features of other software (browser) to meet their needs and about how the resulting PDF looks. Right now it looks like a printed webpage, not something that was formatted nicely for the PDF format itself. 

    1
  • Andy Wauthier

    We work with an audience that doesn't need to use their software on a daily basis.
    We always create short tutorials that we make accessible in ZenDesk.
    Many of these users like to have a printed onepager in hand to get started.
    A printed web page is absolutely not an option for us. It looks very unprofessional.
    So currently we have more or less double duty to make a PDF of every ZenDesk article.
    We work in a country where Dutch, French and English are common spoken languages among our users. So this is a huge workload for us.

    0
  • Sorin Alupoaie

    Andy Wauthier and Brandon Lee

    at the moment the Help Center Manager app can help with step 1 and 2 - you can get the PDF export straight away, without copying pasting into google docs.

    But I think there might be a solution to streamline this, or even automate the whole process. You can get in touch via the contact form on my website to discuss more.

    0

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