Guide Articles - export to PDF

47 Comments

  • Maryann Remy

    I agree that more than those commenting would be interested in this type of feature. I feel like the ability to easily export as PDF would only make the Help Center more sticky as a product. This would mean the content could literally just be housed in Zendesk without having to worry about storing original copies elsewhere for easy downloads. 

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  • Tobias Grønbæk Melander

    I concur that this is a fundamental feature, that should be available as standard. 
    Say your customerbase works in environments where you don't have easy access to the articles while working, a printed PDF is essential.

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  • Summer Polacek

    This is something we would use as well. It's a common feature found on almost any website with content intended for learning and training.  Please upvote this feature request!

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  • Jessica Barnoy

    +1 to this request! Adding this functionality would be EXTREMELY helpful!

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  • Kumaradeepak Dornadula

    +1, desperately looking for this feature to get into the roadmap. Please confirm with latest updates.

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  • Angie Schrader

    sorin - it is possible that Help Center Manger can do what I need, but I already pay a bundle for Zendesk. I am a small company and am reluctant to pay for another app just to get an occasional PDF download of my help articles. 

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  • Michael Clemons

    +1 to this request. This is something our users have expressed interest in as well and existed in our prior knowledge management system.

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  • Mark Rickard

    As a customer, I believe that it would be beneficial for Zendesk to add functionality allowing customers to export Guide articles in PDF format. This feature would greatly improve the user experience by providing customers with an easy way to save and share important information from their interactions with Zendesk. Additionally, this feature will help product managers and engineers better understand how users are interacting with their products and services since they can track which articles were exported as PDFs. 

    From a technical standpoint, adding this functionality is relatively simple compared to other features that have been implemented in the past. It requires minimal coding resources while still offering significant value for both customers and support teams alike. Furthermore, it could easily be integrated into existing systems without disrupting current processes or requiring major changes or updates from engineering teams or product managers - making implementation quick and cost-effective overall.  

    Adding this functionality has numerous benefits for both users of your service as well as your own internal team members who need access to customer data quickly and efficiently; therefore I strongly urge you consider implementing such a feature in order increase engagement levels among existing clients while also attracting new ones due its ease of use when compared against traditional methods of exporting article content manually via copy/paste operations etc.. Thank you once again considering this proposal!

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  • Natasa Stevanovic

    +1 for this functionality. Disappointing that this is not a standard feature so far. 

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  • Frank Smith

    unfortunately not an answer to when Zendesk will support this out of the box but the company I'm working for has a lot of expertise in running PDF export infrastructure and we're currently rolling out a pilot project that allows agents or end-users to download print-ready PDFs of your knowledge base. DM/email me if you'd like to give it a try frank@canary-apps.com

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  • Angie Schrader

    2 Years later, still hoping...

    OpenedX has this figured out with a very elegant export feature. Cheers for open source. 

     

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  • Aurora King

    This feature would be very useful for our customers who require printed copies. We want their printed copies to be up to date with our guides. 

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  • Katy Maty Burton

    Can someone from Zendesk tell us why this isn't on the roadmap yet?  It seems that many users are looking for this feature.  Is there a reason it isn't being prioritized?  Thank you!  

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  • sorin

    Not a long time ago I wrote a blog post explaining how to enable PDF export for Zendesk Help Center Articles.

    Hope it helps!

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  • Brett Bowser
    Zendesk Community Manager

    sorin thanks for sharing your blog post! We recently launched a User Resource Library topic in our community that would be a great place to share your blog :) Would you mind creating a new post under that topic with a quick summary of your blog and then sharing a link where users can find out more? 

    Thanks!

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  • sorin

    Brett Bowser thank you for suggesting this. There it is here!

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  • Brett Bowser
    Zendesk Community Manager
    Thanks so much Sorin!
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