After a group, need an overflow routing to an IVR

image avatar

Anne-Flore Caire

Posted Feb 15, 2021

Hello

We have lines arriving on a group and if no one picks up, we want for the next routing calls to go to an IVR. However, Zendesk's settings to date do not allow this.

Hoping that others may have the same need.

1

0

0 comments

Date

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post