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Opgenie App - Does Not Connect
Posted Oct 14, 2019
I recently installed the Opsgenie app on our domain and the app only shows a persistent, "Application loading. Please wait..." error. The token was a fresh token, so not sure why it's not connecting to Opsgenie...
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6 comments
Brett Bowser
Hey Alan,
Since Opsgenie is a 3rd party integration, you'll want to reach out to the developer of the app directly if you run into any issues. I was able to track down an email address you can reach out to: integrations@opsgenie.com
I hope this helps!
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Mehdi Belahbib
Hello,
We are experiencing the same issue - the app persists in loading even though we are able to create alerts which indicates the token is working properly.
We tried to contact integrations@opsgenie.com however no response.
We filtered down the web developer tool logs and the only error/warning we see regarding opsgenie is the following:
Have you been able to resolve this issue?
Any help is appreciated.
Thanks!
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Mehdi Belahbib
For people having the same issue - here is what fixed it for us:
When assigning access rights to your API key in OpsGenie - insure the key has Configuration Access enabled:
Cheers
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Nick Haller
Hello!
Nick from Opsgenie support here. For the Zendesk app, you will want to actually use the API key from a global API integration - which means the integration is assigned to [No Team]: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk-app/
If this does not work - I'd suggest deleting the Opsgenie app, add it again from the Marketplace, and use the API key from a global API integration in the token field, then retest!
We also have a prebuilt Zendesk integration which is also something to consider when integrating OG << >> ZD: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/
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Ayal Kellman
@... - thanks for the very helpful comment - it worked as expected.
We're running the prebuilt integration to create alerts for new tickets and I'm testing running the Zendesk Marketplace app alongside that for manual actions in Zendesk.
A few questions/comments:
1) Is it possible to manually connect a Zendesk ticket to an OG alert? I think this would be a nice feature
2) I noticed that when a Zendesk ticket was created, the prebiult integration created an alert and it appeared in the Zendesk Marketplace App. However, it disappeared from the Zendesk Marketplace app once the alert was closed. Is this expected behavior? It would seem logical to me that the connected alert remain and appear as closed.
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Kevin Potter
Has anyone tried integrating Opsgenie with their Zendesk Sandbox? we have tried and are getting the following error:
Received fatal alert: handshake_failure; nested exception is javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
We had hoped to test it against the sandbox before integrating to our production Zendesk.
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