Chat transcript automatically sent for customer

Completed


Posted May 08, 2017

Every customer whom have an e-mail address could receive chat transcript automatically, or on-demand (like a checkbox)
This would be very useful for our customers who navigate through the page and forget to check last CX analyst answer


0

12

12 comments

Hello Ramin, one question about this: the ticket created will be automatically sent to the customer, so he could read messages later?

 

0


Hi there Lucas,

Since you are using the Support and Chat product, you can look at using the automatic ticket creation with public transcript visibility: https://support.zendesk.com/hc/en-us/articles/203661666-Setting-up-Zopim-Chat-in-Zendesk#topic_k3r_g4t_h4

This would automatically send a ticket with the transcript once the chat session ends.

-Ramin

 

0


Sign in to leave a comment.

Didn't find what you're looking for?

New post