Automatically account for daylight savings time
When clocks go forward/back the system doesn't automatically adjust so either the operating hours have to be tricked or the timezone. Would be much better if based on the location it would know what the real time is. If you adjust the time in the operating hours the users then see the wrong opening hours if these are displayed when offline.
I am from the product team at Zendesk and first of all my sincerest apologies for the slow response on this issue. I wanted to reach out to you all to share how we are thinking about this issue.
As you might have noticed, we released Zendesk messaging recently that is built on the current chat product with enhancements that provide a more persistent messaging experience. In the newly released messaging experience, we make use of the Zendesk Support schedule feature to manage business hours and holidays. This helps bring all the benefits of the Support schedule feature to your messaging experience, including adjustments for daylight savings time.
You can learn more about Zendesk messaging here. Zendesk messaging comes integrated with Flow Builder that helps you create automation that you can customize using a Support schedule. You can learn more about how to use the Support schedule in messaging using Flow Builder here.
It really sucks that there's no official response to this and more importantly that this is still even an issue. I know I'm probably not the first but I complained about this in March of 2015. And unless your developers are fresh out of high school there's no reason this issue has lingered for so long. Even if that were the case, there a lot of free articles about handling DST and using getTimezoneOffset function
Hi there Robert,
Sorry this post didn't get a response, must have slipped through the cracks last year. It pains me to also admit that this issue hasn't been resolved for the product, it is something that I want fixed personally also.
As Zendesk is building multiple products, the requirements and effort to standardise the handling of time and daylight savings gets more expensive than you think. As our goal is to have consistency across products, it is taking more time than we originally expected.
+10 from my end. It is a shame that this simple thing is not being addressed by Zendesk. Every software in this world beautifully adjusts to Daylight Savings and then there is Zendesk Chat.
"As our goal is to have consistency across products, it is taking more time than we originally expected."
3 years ago? This issue still doesn't appear to be resolved. Surely you managed to find the time in 3 years of development to fix a long-standing issue effecting a (potentially) massive amount of your customer base.
Any update on this? Would be great to hear some good news on this thread.
Can't believe that this feature is not available and the initial request was posted 4½ years ago! Come on Zendesk.
Could someone from Zendesk look into this again? Its been about 5 years!
Please fix this. It's embarrassing that a timestamp cannot adjust to daylight savings time.
It's obvious they don't care. I switched to tawk.to some years ago, which supports DST. The service is free and has more features. Vote with your dollars. Move on, THEY DONT CARE
Is there any update on this, even so much as a projected time frame for correction? This caused a large amount of confusion this weekend with some outages our customers were experiencing, resulting in a good deal of excess work and reporting from other systems we use.
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