calculated measures: Duration before first assignement in Business Hours



  • Gab Guinto
    Zendesk Customer Care

    Hi Alexandre,

    Unfortunately, it is not possible to measure the time until first assignment in business hours. At this time, these are the only metrics available in business hours:

    But, you'd still be able to get the duration (in calendar hours) between ticket creation and first assignment. Just use the default First assignment time metric in your report. 


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