calculated measures: Duration before first assignement in Business Hours
AnsweredHi,
I would like this measure "Duration before first assignment" in Business Hours.
For now, i start with this formula:
DATE_DIFF(First assignment of ticket - Horodatage], [Created tickets - Horodatage], "nb_of_hours")
But I don't know how to add this value.
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Hi Alexandre,
Unfortunately, it is not possible to measure the time until first assignment in business hours. At this time, these are the only metrics available in business hours:
But, you'd still be able to get the duration (in calendar hours) between ticket creation and first assignment. Just use the default First assignment time metric in your report.
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