I am trying to build a report, which would contain:
- # of tickets that have breached first reply SLA per day.
- Have a possibility to check all of the tickets that breached SLA to identify pain points in our support team.
I've tried to take a look into it but managed only to build a report, which shows the % of tickets that have breached SLA on a specific day.
Any help in this regard would be highly appreciated!
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