Feature request: Would like the ability to customize the search in My Activities

Hi Carol Crowley

I'm happy to say that we are working on making the request list much more interactive and powerful :) I expect that we will launch a beta version of this improved request list experience within a couple of months.

Related to this is also:

• Ability to show On-hold Status on Customer Portal
• Enable custom ticket field columns to be added to the request table in Help Center my activities page

Carol Crowley As Kasper said, we are working on making  the request list much more interactive and powerful. We are still working on it, but expect to be able to release a first phase update very soon, making for a better sorting and filtering experience on existing fields and we are targeting Q3 to be able to release support for including custom fields in the request list with the new improved filtering and sorting capability. The timeline is not a promise, but a target - unfortunately things can change. For updates on this I suggest you follow this post.

We are very happy to let you know that we have now added the ability to see custom fields to the new request list open beta and we will continue to add more features.

You can read more in this announcement.

While this does not (yet) solve the issue in this post, I thought you would find it relevant since we as part of the work on the new request list we are intending to add better filtering capabilities.

What may also interest you is that we have made the Request REST API allowed for end users, so you can now also build your own request list experience using the API.

Hi all

We are very excited to announce that users can now (pending rollout) filter their requests based on custom field values in the new request list experience. See the announcement here for all the details.