Dark Mode for Zendesk Guide


  • Kasper Sørensen
    Zendesk Product Manager

    Hi Sara Ledger,

    Thank you for the great proposal here. We don't have any current plans to implement a dark mode in the default theme, BUT it should be very doable to customize your theme or pick a theme from the Themes marketplace that has dark mode.

    If you want to customize/implement it yourself, it should be mostly a matter of working with your CSS styles in the theme. There are many online tutorials about this, but I found one here that might be a place to start.

  • Riccardo Marchesi

    Hi @...,

    With all due respect, is this a joke? You released a dark mode feature for the Android app saying that it was the most requested feature recently

    The dark mode feature helps employees that stare at Zendesk for hours to reduce their eye strain. Could you please explain how this feature is not in the roadmap for a company as big as Zendesk, especially after it was released for Android?

  • Kasper Sørensen
    Zendesk Product Manager

    Hi Riccardo Marchesi

    Those are two quite different things: The dark mode of an app for agents versus the help center theme which is aimed at end users.

    Help center is already a themeable experience with complete customization tooling, which is why I said that you can implement dark mode yourself. In fact, if you don't need the ability to toggle between light and dark mode, you can simply change the theme settings like background, text color etc. and then you have a dark mode theme.

    Yes, employees are spending hours of their workday with Zendesk, that's true, but that's typically as a support agent spending time in the agent workspace. When we've said that dark mode was the most requested feature, we meant for that app, and we prioritize what to build based on a number of factors that are very different between the app and help center. It's not that I wouldn't like a dark mode switch for Copenhagen theme, but we've got a lot of feature requests and they all have to be prioritized.

  • Monica

    Allowing end users to switch for themselves between light and dark themes would align the help center to our other pages more accurately rather than us making the decision for the whole system.


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