Permission Sets for Article Verification



    I agree! We encourage our staff to contribute to the help center. As a consequence, more and more authors get these confusing emails. It creates unnecessary work for the help center manager. I'd love to see a more robust permissions model implemented!

  • Paul LaBarbera

    This is very important to our organization too. Creating a bottleneck around publishing is important for reasons that have nothing to do with article verification.

    In a typical software company, Product Owners/Managers are SMEs should be able to verify an article is technically correct. But, PM/PO should not be managing an entire ZD knowledge base (that's the Documentation team's role).

    Can we please have a unique permission to let users (that are not Help Center Managers) verify articles.  You already have the article "owner" and "author" fields. You can tie verification rights to the owner field and solve a massive headache that ZD presents for my company.



  • Mary Paez

    An author/owner of an article should have permission to review and verify his/her own articles.  This is a problem if they cannot.   They should be able to verify that content is correct.

    If the content is not correct, they should be able to update the article and send to a KCS coach for publishing.

  • Jillian Arthur

    Ditto! Article Verification is not a useful function if only an Admin is able to verify. This seems like a no-brainer.  @... is spot on.  We just need to be able to manipulate this in the permission settings.  An all-or-nothing approach does not cater to the variety of your client's needs.  

  • Ilyanna Kadich

    Not sure why an author would be notified that an article needs to be verified if they cannot update the status to verified.  What if no changes are made?  How do they communicate that it has been verified?

  • Paul LaBarbera

    Ilyana said it perfectly. Who is the product owner on this feature? What's the roadmap look like? This is one small fix away from being a functionally solid tool. 

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    Thank you for your feedback. I agree that it's a logical and needed improvement and I'm making a note of it for the future. Unfortunately, at this time we are focusing on other areas of the product and I can't commit to any timeline for solving this problem.


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