Change Guide language


  • Vincent

    I'm in the same situation, having a service translated into 7 languages I suffer from the lack of Zendesk features to handle ALIASES of languages.

    For instance the french version should be set up with an alias to fr-be, fr-ca, fr-ch so that all french speaking users can see the same articles. 

    The same issue applies for EN-US and EN-UK, EN-CA...

    But also spanish users speak spanish in spain but also in tens of countries in LATAM...

    Zendesk is very popular and I'm very surprized such feature doesn't exist.

    Hope you can take care of this ASAP. I'm sure more clients don't complain here but would appreciate too.


  • Thomas Reyskens

    Same problem here, now it's a lot of work just to change te language key.. This should be a simple task

  • Ollie

    +1 for this, we have a couple of years worth of content on a centralised knowledgebase, being able to change it would be better than needing to copy all the articles.

  • John Jarvie

    Adding my vote.  After problems with an import, I have multiple articles written in different languages but classified as US English.  It would be great to be able to quickly sort them into their proper languages without copying and pasting into new articles and deleting the old ones.  Particularly since images are often lost when you copy and paste. 

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 
    Thank you for your feedback. It's definitely a valid case and an improvement we'd like to include in our product sometime in the future. Unfortunately, at this time, we need to focus on other priorities and won't be able to give it the attention it needs. 

  • Bonsoir à vous

  • Al Hafiz (YT Malaysia)

    Adding myself here so if there's any update i'm informed too. 

    I do want to check, after doing up all the macros in different languages, how do I create the toggle navapp function to do the switch? Something like the image attached.


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