Enable custom ticket field columns to be added to the request table in Help Center my activities page

Planned

157 Comments

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi all, a small update from our side.

    We still expect the first phase of this to be available in open beta or EAP in first half of 2022. This is as always an estimate based on the current progress and priorities, but should not be seen as a promise.

    We are taking a phased approach to the release so improved sorting and filtering of the currently default exposed fields will be in the phase 1 release and the ability to expose more fields, including custom fields, will come as soon as possible afterwards in a phase 2 release

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  • Rafael Santos

    Hey Gorka Cardona-Lauridsen, would this new feature encompass the usage of Custom Ticket Status?

    It would be great to be able to apply a sorting filter to the custom status we want them to look at first.

    2
  • Amr Farouk

    Dear Gorka Cardona-Lauridsen, I hope you are doing well. This is a critical new feature request that my company requires to be configured in their Zendesk Support System. Please let us know when is the expected date for this feature to go live so that we can inform our company about the change/upgrade date. Concerning the ability to expose more custom fields and add the functionality to sort them inside the requests page, this is the feature we are aiming for. Looking forward to hearing from you as soon as possible. Thank you...

    1
  • Amr Farouk

    Gorka Cardona-Lauridsens, kindly let me know if there are any updates on this?

    0
  • John DiGregorio

    Any chance Zendesk will offer enhanced views for customer tickets or perhaps reportng?   Currently, we are copying ticket data into our own product and showing them pretty reports through there.  It seems like it would make sense for the product to do this out of the box

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi all

    As mentioned in the recent update we are very curious to understand how you expect end user to need to filter on certain field types.

    We would very much appreciate if you would answer this survery to help us design the best filtering experience.

    Thanks!

     

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    We are very happy to let you know that we have now added the ability to see custom fields to the new request list open beta and we will continue to add more features.

    You can read more in this announcement.

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