Allow Redirect of Urls

This feature is out it looks like now!
There are ways of doing this on the client side using javascript, but this ZD feature will allow us to use some API to do 301 redirects on the server-side it sounds like. I just wish it was easier than learning how to use a new API

 https://support.zendesk.com/hc/en-us/articles/8157433800090-Introducing-the-Redirect-Rules-API

Hello 1263082319149 !

It’s great to see this feature beginning to take form.

For my scenario, I need to create redirects for pages that DO include /hc .

For example, the “categories” pages have long urls, formatted as:

//{my domain}.com/hc/en-us/categories/{CategoryName-LongNumber}.

I need to be able to set up simple URLs that point to the longer “real” URL. EG:

//{my domain}.com/{CategoryName} —> redirect to —> //{my domain}.com/hc/en-us/categories/{CategoryName-LongNumber}

I can achieve this with my web service as long as I do not use Host Mapping. But, once Host Mapping is set up, none of the redirects will work anymore; Zendesk appears to be suppressing things.

I have signed up for the EAP of the Redirect API, and I believe I read that soon, it will be possible to set up a redirect for any zendesk URL. 

Can this include pages that begin with /hc ? Pretty please ??

Toan Le This is now available I'm just working to update the documentation but you should be able to start redirecting URLs that don't begin with /hc today.

Hi Ryan McGrew

Its nearly the end of September 2023 and end of Q3-2023,  What is an update for it?

I'm desperately waiting for it ready with redirecting for any URL for  <yourzendesksubdomain.com>, not MUST begin with /hc
Thanks,
> 

Hey All,

I recommend signing up for the our EAP. We've been adding interested customers and notifying them when it's active on their accounts. You can sign up here and you can read more in the documentation. We currently support the redirect of URLs that begin with <yourzendesksubdomain.com>/hc/ and are working now on URLs at <yourzendesksubdomain.com> for delivery in September. 

Thank you!

> In Q3 we'll introduce the ability to redirect any non-reserved URL patterns on an active Zendesk brand subdomain or hostmapped subdomain.
https://docs.google.com/forms/d/e/1FAIpQLScqgHqH5l0hQ6x_v6niBfi6dd2sfUnJG3Ql8ut6eJN4paFqnQ/viewform

Hey All,

I recommend signing up for the our EAP. We've been adding interested customers and notifying them when it's active on their accounts. You can sign up here and you can read more in the documentation. We currently support the redirect of URLs that begin with <yourzendesksubdomain.com>/hc/ and are working now on URLs at <yourzendesksubdomain.com> for delivery in September. 

Thank you!

Ryan McGrew

Hello! I was wondering if there was any update as we're now in Q3? We'd love to be able to implement your redirect solution. Thanks!

Ryan McGrew

Hi, I need to implement the same redirect solution to our zendesk instance and I'd rather not use the code indicated in this article unless there's no other choice. I see you have posted that a solution would be implemented in early Q2. We are in Q2 I believe. Is there a solution implemented yet? If yes, (Yay!) how can I make use of it? Documentation?

If no, then when will it be implemented?

Thanks,

Ani

Hey Ryan McGrew - We're eager to try out this redirect feature! Is there any estimate when we'll hear about next steps for participating in the EAP? Thank you!

Ryan McGrew thank you for getting this feature out, it will be of great help to our business! I have signed up for the EAP. When can I expect to hear from you on next steps?