Allow Redirect of Urls


  • Steve Graham

    Well said, Billy Watts! 

    This request is now 8 years old. If you can't give it to us, can you tell us why? Or if you're trying, can we get an update?

    Someone above asked last year for a "Zendesk 2020" response and now it's mid-2021 and we're still waiting.

  • Marcio Dirickson

    +1 here for this feature!

    We desperately need a 30X redirect capability for our instance of Zendesk as well! Why is this so difficult and why no official reply / update?

  • Stephen Fleming

    +1 on this feature.

    This feature would be a massive benefit to us, as we occasionally retire older articles, which are still linked to by our partners. With the ability to re-direct, it would ensure people are directed to the relevant page.

  • Jessica Sinnott

    What was the outcome of the September 2021 review? Is this feature going to be added to the Q1 2022 roadmap? 

  • Ryan McGrew
    Zendesk Product Manager

    Hey All,

    To answer the question this is on our roadmap and we're targeting this for release by the end of Q2 2022. 


  • Steve Graham

    @Ryan McGrew that's great to hear, thanks for the update!  Will this be just for articles or will it allow for redirects of any URL?  Are there any other specifics you can give us?


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