Allow Redirect of Urls

Planned

40 Comments

  • Steve Graham

    Well said, Billy Watts! 

    This request is now 8 years old. If you can't give it to us, can you tell us why? Or if you're trying, can we get an update?

    Someone above asked last year for a "Zendesk 2020" response and now it's mid-2021 and we're still waiting.

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  • Marcio Dirickson

    +1 here for this feature!

    We desperately need a 30X redirect capability for our instance of Zendesk as well! Why is this so difficult and why no official reply / update?

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  • Stephen

    +1 on this feature.

    This feature would be a massive benefit to us, as we occasionally retire older articles, which are still linked to by our partners. With the ability to re-direct, it would ensure people are directed to the relevant page.

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  • Ryan McGrew
    Zendesk Product Manager

    Hi everyone, thanks for your input and we hear that this is an important piece of functionality for you. Although it's not on our current roadmap, we’ve got it in our backlog of features that we consider on a quarterly basis as we plan our future roadmap. The next review will happen in September, and if we do add it to the roadmap, it would be in Q2 2022. We'll update this thread once we've completed our planning, but as always, we can't promise that conditions won't change

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  • Jessica Sinnott

    What was the outcome of the September 2021 review? Is this feature going to be added to the Q1 2022 roadmap? 

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  • Steve Graham

    @Ryan McGrew that's great to hear, thanks for the update!  Will this be just for articles or will it allow for redirects of any URL?  Are there any other specifics you can give us?

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  • Michelle Brammer

    Ryan McGrew I see this is slated for release in late Q2 2022. Since we're approaching that timeframe, has there been any update? Still on track? Thanks!

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  • Ryan McGrew
    Zendesk Product Manager

    Hey All,

    Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redirect rules that can perform server side 301 and 302 redirects on URLs. We will start with an REST API to manage redirect rules and will then build redirects into our UI through the end of 2022.

    Thanks!

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  • Dan Ross
    Community Moderator

    Thanks Ryan McGrew that's awesome to hear! Will this allow redirect to any URLs or just to  Zendesk ones in the same instance? Our use case is that we wish to merge different instances of Zendesk and one of the blockers is that the help centres need to be migrated and redirected.

    Thanks!

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  • Andrew Lapidus

    I see that this was put on the roadmap scheduled for Q2 2022 - and updates here?

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