Allow articles to be posted to multiple sections

Thank you all for your comments, I agree that Content Blocks doesn't solve the case of placing one article in multiple sections and categories in your Help Center. This functionality is designed for reusing smaller fragments of content, like disclaimers, legal notes, call-outs, etc. across the articles, locales, and brands. 

I'm sure that Nicole S. was excited to share it with you as it's our first step into the area of reusability of content and removing redundancy of some of the knowledge management tasks. It's not the only one however and we also plan to look into multiplacement of the articles.

Nicole S. 

I agree with previous replies: While Content Blocks seem useful, it's not what this request is about.

While Content Blocks sound great and I'm sure I will have justification to use them, that is not the same as the original post in this thread. I feel that Zendesk may have missed the mark here with not fully understanding what the original post was requesting.

If using Content Blocks to solve this, it would still require two or more articles. Technically speaking, this is now duplicate article information (by title) in the Help Center. Rather than having a single article linked into multiple sections.

A single content block in multiple articles ≠ a single article in multiple sections.

My fear is that Zendesk will see the Content Blocks as the 'answer', and subsequently close off this most popular request without addressing it.

Zendesk, please chime in here if we are misunderstanding the scope of Content Blocks.

Same here, from how I understand this new feature, while possibly valuable (though available only to Enterprise users), it does not seem to be the answer/solution to this 3000 day old thread. One still has to create multiple articles - one for each section. Looking forward to hear that I misinterpreted.

Hi Nicole S. - Community Manager

Correct me if I'm wrong, but Content Blocks isn't exactly the same as allowing articles to be nested in multiple sections/categories.

It looks like you're allowed to select parts or the an entire article and insert it into another article as a block of content. But you can't have an article and have it live in 2 different sections. Can you tell me if I'm missing or misunderstanding?

Hi Agnes - 

The feature that the team has been working on around posting content in multiple places in your help center is currently in beta. You can find more information on that here: Content Blocks EAP

Bogdan Andrei Sturzoiu

Do you think this will ever be implemented? :/ We need this very much

Patrick Lemmer

I provided a link above but I wanted to make sure you saw it. This is a workaround to "post" an article in multiple sections without the need to duplicate the content. You would not have to adjust multiple articles anytime the original article content is changed. 

https://support.zendesk.com/hc/en-us/community/posts/360044285373-How-to-include-Article-in-Multiple-Sections

Would this help you out in the meantime?

Hi Patrick Lemmer,

Have you seen this - Content blocks EAP? And more info on how it works once you have it - here: Enabling content blocks.

The articles describes what that will allow you to do - does that partially solve any of the issues you're facing?

I scrolled through this thread, since we would really need this feature. I can also see that the feature is planned. But can anyone at least say whether it is worth waiting for it or if it makes more sense to find an alternative. I mean it has now been 8 years of waiting...

What I also don´t understand is that this workaround https://support.zendesk.com/hc/en-us/articles/224924108-Displaying-an-article-or-section-in-multiple-sections-or-categories was available years ago. It surely can't be too difficult to implement something like it into the product.