Allow articles to be posted to multiple sections

Planned


Posted Jun 29, 2012

It would be super awesome if we had the ability to post a single article to multiple sections. We have a number of different "buckets" that our customers fall into that each have their own specific section. We often times write articles that are german to more than one group of customers but not all groups of customers. As it stands currently we have to write the article, post it to one section, copy it, navigate to a different section and post the article, navigate to a different section and post the article, navigate to a different section and post the article, and then navigate to a different section and post the article. This is also a huge pain because that one article now has 5 different URLs and becomes a nightmare for updating and linking in our marketing materials and / or website. It would be much easier and efficient if we could choose to post an article to multiple sections (even if it were still separate URL's for each).


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459

459 comments

Ricardo Pereira Katarzyna Karpinska

This feature has been requested over 10 years ago by me and a few other folks. 
Lots of promises and nothing delivered, the same thing with the KCS module.
Content blocks have nothing to do with posting articles in multiple categories in my opinion...

1


Ricardo Pereira, you might be referring to this comment. You are correct in saying that this is a complicated problem for us to solve but the development of this feature is actually already ongoing and we hope to see some early changes in UI in the first half of this year. As for content blocks, they are covering a slightly different use case than multiplacement so we see them rather working together than instead of the functionality you are requesting. 

2


Is this even going to be developed?

I read elsewhere that the Help Center's core framework makes it very difficult to do this. So the answer was the release of Content Blocks.

If posting articles to multiple sections is not going to be developed, and Content Blocks are the way to go, then it's better to close the topic as it is clearly also feeding expectations.

Otherwise?...

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This still has been waiting for 10 years!?!?!? THIS NEEDS TO HAPPEN! Please Zendesk! Any status on the updates?

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Hello. What is the status of this request which has the age of a teenager?  Is their a hope to see its deployment before 2025 or 2030?

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Katarzyna Karpinska support admin 10 years of waiting on this feature, is absolutely insane!

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Nicole Saunders Katarzyna Karpinska
Content Blocks has nothing to do with this feature requested here...
Once again... excuses excuses that are 10 years old...

3


yeah, it is under "planned" - don't get your hopes up: a previous post:

Andrew Dahl
Comment actions

Thanks for all the great feedback on being able to post the same article in multiple sections. We like this feature so much that we've added it to the roadmap for Help Center.

Unfortunately I can't give a timeline, but this thread will be updated when we have more details to share.

Cheers!

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I was thinking about buying a cake to commemorate...

6


Just a little late for this topic's 10th anniversary!

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