Reporting in Explore on Article Verification

4 Comments

  • Orsolya Forster
    Zendesk Product Manager

    Thanks for your feedback, I understand that there is an additional metric which is needed for your use case. We'll look into this and I will update this thread once we're ready to plan the upgrade.

    Cheers!

    2
  • Gareth

    Orsolya I echo Melissa's request here, the business issue we're looking to solve is to provide visibility on which guides are currently unverified along with their titles and owners so that we can follow up with owners to take action.

    I have followed the same steps as Melissa and the data provided does not enable me to do this so we would also benefit from the enhancement.

    1
  • Orsolya Forster
    Zendesk Product Manager

    Hi Melissa Lindsey,

    Thanks for your feedback!

    Currently, you're able to pull the number of unverified articles per agent by using the COUNT(Articles unverified) metric and Agent name attribute in the Guide Team publishing dataset. I understand that on top of that, the ability of listing the article titles per agent would be an important piece of functionality. 

    I'm capturing your feedback and will consider for future product improvements.
    Cheers!

    0
  • Melissa Lindsey

    In our experience, that has not been true. When pulling the number of unverified articles per agent by using the COUNT(Articles unverified) metric and Agent name attribute in the Guide Team publishing dataset, it shows the agent who is responsible for unverifying the articles. None of our agents manually mark articles as unverified, so this metric is not helpful. The report does not provide the information we want which is number of articles that are unverified that are owned by a particular agent. We have reviewed this with our CSM and they have confirmed that what we are seeing is not the number we are looking for. 

    0

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