Admins should see ALL Dashboards - even if not shared to them

Completed
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Rusty Wilson

Zendesk Luminary

Posted May 25, 2021

USE CASE: The VP of Support (who is also the admin) needs to see what dashboards have been published to ANYONE so that he/she is aware of what data is being communicated and to whom.

This ability is missing and is a gigantic security hole. What if, for example, by design, or oversight, someone creates a dashboard of all defect tickets and shares that externally to a partner, or worse a competitor. There is absolutely no way to audit this right now.

You MUST give admins the ability to see the list of ALL dashboards - even if that dashboard has not been shared to the admin. Admins may need to adjust sharing or just plain remove them.

THIS IS A GIGANTIC SECURITY HOLE THAT MAKES IT EASY TO LEAK SENSITIVE DATA.

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39 comments

Date
    Newest

      Official

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      Walter Bellante

      Zendesk Product Manager

      Dear valued customers,
      we've listened to your feedback and understand the vital role admins have in managing and overseeing data within our organization.
       
      We’ve just enabled the ability for admins to view and edit all dashboards created within your account. 
      No more challenges with inaccessible dashboards when a user leaves, or uncertainties about publicly shared data. 
       
      You can learn more about the feature here
       
      Thank you for your continued support and feedback!

      0

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      Walter Bellante

      Hi Bruno Cruz Hope Saldana Tobias Hermanns Hannah Lucid,
      I am glad to share that the feature is now again available.

      We look forward to hearing your feedback.

      Regards,
      Walter

      1

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      Hannah Lucid

      Hi Team, I noticed this as well last night. Upon checking the announcement, I saw a Zendesk Tech commenting on the post saying this was rolled back due to unforeseen issues. Kind of frustrating but understandable if there were serious complications with this. We'd want to have something that is smooth sailing versus broken!

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      Tobias Hermanns

      It´s still not rolled out / completed.

      1

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      Hope Saldana

      Hey Bruno! Zendesk just added this feature! The wait is over :)

      1

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      Bruno Cruz

      Definitely waiting for this one!

      0

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      Rusty Wilson

      I just got an email saying my feature request has been implemented and admins now see ALL dashboards! 

      THANK YOU Zendesk for making this happen!!!

      My infosec team is MUCH happier now.

      2

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      Hope Saldana

      WHOOHOO!! Thank you, Zendesk!! SO SO helpful. 

      2

      Official

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      Walter Bellante

      Dear valued customers,
      we've listened to your feedback and understand the vital role admins have in managing and overseeing data within our organization.
       
      We’ve just enabled the ability for admins to view and edit all dashboards created within your account. 
      No more challenges with inaccessible dashboards when a user leaves, or uncertainties about publicly shared data. 
       
      You can learn more about the feature here
       
      Thank you for your continued support and feedback!

      0

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      Tanawat Oonwattana

      +1

      this post has been flowing for 2 years, why this feature has not been implemented yet?

      2

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      Atanas Tomov

      +1

      An Admin should be able to see everything that is going on a Zendesk instance, NO exceptions. 

      2

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