Admins should see ALL Dashboards - even if not shared to them

16 Comments

  • Sydney Neubauer

    100% agree on this one! I get asked questions on reports but do not have access so I have to go through the effort of assuming into them to grant myself access.

    Aswell as when someone creates a dashboard but leave the company and we do not know who has access to the dashboard. We have "lost" 3 dashboards so far

    4
  • Oliver Cyples

    +1 for this!

    1
  • Meg Gunther

    This would be great, we just got a new admin and are having to share all the dashboards. 

    1
  • Rusty Wilson

    I'm not holding my breath. Zendesk has a horrible track record of actually implementing anything said in the community. The fact that I posted this FIVE MONTHS ago and there's been zero acknowledgement from Zendesk isn't filling me with confidence.

    The fact that someone can share a dashboard that an admin has no knowledge of is an absolute security risk and thus we can't even use the feature. All it would take is one dashboard share with sensitive information, or personally identifiable information, to the wrong people and now we have a security incident on our hands.

    1
  • Dave Dyson
    Zendesk Community Manager

    Hey Rusty, I hear where you're coming from as far as our responsiveness to product feedback posts has been, and you're not alone. We surveyed community members earlier this year and hear similar things, and as a result, a few months ago we rolled out the process outlined here: Improvements to product feedback in the Zendesk Community. As that article says, we can't promise that we'll respond to every thread or build everything our users request. We have a lot of work ahead of us to respond to longstanding and well-trafficked threads (admittedly a situation we created ourselves), and we appreciate your patience as we do that work. However, given your security concerns here, I'll see if I can get a response.

    0
  • Monica

    Those with admin privileges in Zendesk should be able to see all dashboards. Being able to see the queries and then see that those are on dashboards you are not able to access and cannot find the owner to have them share is a point of frustration. 

    4
  • Monika Kanomata

    Hi Dave and Zendesk team,

    +1 to Rusty's post. I am wondering why we can see all queries, but not dashboards. Admin should be able to see all the dashboard to figure out any duplicated or unnecessary dashboards can be deprecated. 

    If we can see all queries, why not for dashboard too? Logically, make sense since queries are tied to some dashboards. Currently, admins need to share the dashboards for other admins to view specific dashboards. We could eliminate the steps if all admins have access to ALL dashboards similar to queries which we can see all of them currently. 

    Thanks!

    6
  • Ben Wilcox

    This is a pretty good area of frustration to me as well.  I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it.  To me it didn't exist.  I had to assume into another admin's account to even see the dashboard existed.  As an admin, we need to be able to see all dashboards, not just the ones we create or are shared with us.

    6
  • Sam
    Community Moderator

    +1 on this. We have heard about dashboards that I myself cannot find, only to realize it was one created by a former admin in our tenant. Had to resurrect their account to be able to share them to myself. Also, had to individually share each dashboard to every new admin for them to see it. Admins should have full visibility into the product.

    3
  • Rusty Wilson

    ... I recently noted yet another data leak of sensitive data... @... - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I really really really would like to know the logic behind admins NOT being able to see all dashboards.

    It remains a *massive* *security* *vulnerability*.

    I assume it was designed this way for a reason, and perhaps if I (and all the rest of us) understood that reason, we wouldn't be so perplexed by this behavior.

    Can you or someone from Zendesk please comment? And if at all possible PLEASE change the behavior so admins have visibility to ALL dashboards.

    4
  • Kirill Akimov

    Hey everybody!

    Is there any info about the fate of this post? Does Zendesk have this feature request in its roadmap?

    I had the problem previously discussed when former admin had to transfer all dashboard accesses to me in order to avoid access lost.

    By the way, despite that I'm an admin, I can't track whom agents share internal data with.

    1
  • Rusty Wilson

    Zendesk - is this ever going to be fixed? I would think a company in your position would take security exploits much more seriously... 

    To reiterate - two scenarios - one "honest mistake", one nefarious.

    1. An agent creates and publishes dashabord(s) with all the best intent, but is presenting PII, or other sensitive information unbeknownst to the Zendesk admin or the company's infosec team.

    2. An agent seat is compromised (and the odds go up as you have more agents), and a dashboard is created, and published, without any knowledge of Zendesk Admin (and thus infosec) and releases confidential information.

    With the potential for such severe ramifications, the lack of response on this is alarming. 

    2
  • Rhys Edlin

    Bumping for an update to this.

    I also have contacted ZD Support and am told there is no way for an admin to see dashboards which have not been shared with them.

    Surely the mapping between User/Owner and DashboardID/DashboardName is in a database, or accessible through the API somewhere.

    Rusty Wilson agree with your security related scenarios also.
    I'm at the point where I'm temporarily reactivating accounts in order to log in as them to see if the dashboard I am looking for is theirs. It's a whole bunch of guess work and I am yet to find it.

    1
  • Jeremy Kendall

    +1 to this.

    I'm an admin. If I can't see every report and dashboard, I don't know who might be consuming dated/wrong information, and I can't correct it! This doesn't seem like a difficult fix. Just add another radio button option to the role creator page for "view all reports and dashboards".

    1
  • Hope Saldaña

    +1 from me! I am in the process of cleaning up our fields and data in Zendesk and would like to review all active reports to ensure I don't break them while cleaning up fields. I emailing everyone asking them to share access and/or resurrect old accounts that created dashboards before leaving. This is probably quadrupling the amount of time I have to spend on this clean up project since I am waiting on so many people and purely guessing on which accounts created what dashboards. 

    Would love for admin all-access to be in place for Explore!

    0
  • Allison

    +1 from our instance. 

    We have a smaller admin team for our Zendesk, and recently audited all of our existing reporting in Explore. Over a thousand reports with an unknown number of dashboards and it was incredibly tedious to go through with assuming each agent in order to share all the dashboards with myself, despite already having access to all the reports and agent role restrictions on who can create them. The process was even more time-consuming given the need to reactivate downgraded former agent profiles to share dashboards they’d created that hadn’t been touched in years before downgrading the account again. I completely agree with all the comments posted prior to my own, it simply doesn’t make any sense why admins can’t be given access to all dashboards automatically. It'd be wonderful if this feature could be added!

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