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[Explore] List of organizations with 0 (or without any) tickets.

Answered


Posted Mar 27, 2020

Hi there, 

Is there any possibility to create a report with organizations without any tickets?

Thank you in advance for your help :) 

Best regards!

 


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7 comments

image avatar

Kay

Community Moderator

Edit: This is possible now - Link Display Organizations without tickets

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Hi Kay,

Ok, thank you for your help. 

Best regards,

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We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating that they've tied the organization/user data exclusively to tickets, when it would be extremely valuable as a separate reporting silo.

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We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).

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I just discovered this limitation now and we too use this in our support renewal process.  Not sure how I'm going to perform this task.  This was horrible planning on Zendesk's part.   Why transition to a new platform is they don't support at a minimum what the old platform supported.

 

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image avatar

Kay

Community Moderator

This is possible now - Link Display Organizations without tickets

 

1


@... Thank you for an update! That's great news!

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