Recent searches


No recent searches

Dashboards should not always be in edit mode

Planned


Posted Dec 18, 2018

When I've created a dashboard it seems to always be in edit mode.

https://imgur.com/ocDFqU8

See the link above. Navigation and viewing gets pretty tedious when these buttons pop up whenever you click on something. The filter list also makes it really hard to navigate the settings, which gets hidden by the filter list.

I would like it to work like in Insights, i.e. you have to choose 'Edit' to make the dashboard go into edit mode. The dashboards made by Zendesk are way easier to navigate, since they seem to be read-only.


3

8

8 comments

image avatar

Andrew Forbes

Zendesk Product Marketing

Hey Magnus - 

 

Thanks for flagging this - agreed, in the current iteration, it is a little confusing.

 

To open the dashboard in viewer mode you can click the ellipsis and then "Open"



Let me know if this helps with your request!

 

1


Thanks, Andrew. Not very intuitive but it helps for now at least. :-)

0


image avatar

Andrew Soderberg

Community Moderator

The default should be to 'Open' the Dashboard and the option in the drop-down to be Edit.

2


Hi there,

Thanks for your feedback.

Fyi, we are in the process of changing the navigation:

  • Clicking on a published dashboard without any pending changes will open the dashboard in "view" mode
  • Clicking on a dashboard with pending unpublished changes will open the dashboard in "preview" mode, so that editors can look at the "work in progress"
  • We'll be surfacing the "Edit" action as a secondary action

This should reach production in the coming weeks.

Kind regards

Vincent

3


image avatar

Andrew Soderberg

Community Moderator

Excellent! Looking forward to this.

0


Hi,

Is there any way how to get rid of the unpublished changes in editor? I mean, I have a working very complicated dashboard, but have completely messed up the layout while editing. While I have not published the changes, I can no longer edit anything, because it will just always open the mess I made before. There should be an option to discard the changes in editor.

1


Hi,

Is there any way to unpublish certain changes? 

I've been working on a dashboard and making changes as I go that weren't complete. I accidentally published them before I could complete the changes and announce them to the dashboard users. 

Is there any way for me to roll back the published version a few days?

Thanks

1


image avatar

Kyle Jones

Zendesk Customer Care

Hey there Ayal,

Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this should send another email with the appropriate Dashboard, which isn't exactly a solution, but they'll have the updated Dashboard as a newer email.

I'm very sorry for the inconvenience here,

1


Please sign in to leave a comment.

Didn't find what you're looking for?

New post