Ticket Description Field


  • Customer Service


    Just wondering if there have been any developments on this?


  • Jennifer Morris

    This is also a problem for us. We are trying to nail down an issue and the ability to pull multiple ticket fields along with the comments or at the minimum the last comment in a ticket would be extremely useful. 

  • Vincent Dollet

    Hi Reshma,

    Thank you for your feedback.

    We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to open tickets / users / organizations from within Explore.

    Kind regards


  • Eugene Orman
    Zendesk Product Manager

    @..., we are still not planning to expose ticket comments in Explore. However, we are working on introducing the default clickable links functionality to the table reports that will quickly direct you to the corresponding ticket in Support.


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