Explore report on macro usage

Not planned


Posted May 18, 2017

Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is something absolutely basic in a reporting on CS activity. I don't buy the story of using a tag to monitor macro usage. 

Can we expect a solid reporting on macros in Explore?


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