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social links for contacts/leads (standard fields)
Posted May 14, 2021
Right now the standard fields for social media links of a contact/lead include Skype (not social media), LinkedIn, Twitter, and Facebook. Where's Instagram? I appreciate that FB/IG are now the same company, but the user handle for FB does not have to be the same for IG. There are also other very widely used platforms like YouTube, WeChat, QQ, Reddit, all with way higher number of users than Twitter. Businesses are increasingly using social media platforms like Instagram. If we're talking about contact links, a huge number of our international clients give us their Whatsapp number.
Perhaps the quick contact links need an overhaul. My suggestion would be to make these all available in standard fields like FB and LI are now, but in setup, let users choose which links they want to enable for their org so there aren't 20 quick contact fields to fill in if you're not going to use them. For example, I don't need someone's Skype or Twitter info because we use neither, but I do need their Instagram because we have over 10,000 prospects who engage with us in that channel.
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4 comments
Taylor Choonhaurai
I agree and believe this would be very helpful. We've added Instagram in as a custom link field but it would be cleaner is all social media was in one spot.
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Stephanie Langlois
Thank you so much for the feedback, we agree that this would be incredibly helpful especially as we deepen our social messaging offering. We are already exploring this feature request but I will go ahead and share your notes with the team.
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Katarzyna Kurzyńska - Madej
Hi Paul and Taylor,
Thank you very much for your feedback! Quick question: Do you engage in conversations with your customers on social platforms or do you just need to be able to quickly view their profiles to gather the insights?
Best,
Kat
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Taylor Choonhaurai
We engage in conversations on platforms and also like to view their profile before entering the store. It is helpful for our team specifically because we are active on social media and like to tag customers when we visit their store.
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