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Feature Request: Add the ability to lock a topic from being used to create posts
Posted Jun 06, 2020
Feature Request:
Add the ability to lock a topic from being used to create posts
Use Case:
Currently, when Zendesk does an AMA they end up having people posting into it after it has completed. This would stop users from adding a post to an AMA that has ended.
Use Case 2:
Currently, there are over 157 topics in Zendesk's Community to go through when trying to create a post.
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1 comment
Nicky Clark
This would be a great feature for us.
We know that by opening up a public community forum, people will naturally look at it as a good place to submit product feedback and feature requests.
However, we use external feedback tracking software that we want to direct people to for this purpose. Rather than having to redirect each post that comes in, we'd love to have a 'Feature Requests' topic which we use to link people to the right place and open public conversations at our discretion.
This ensures it's the first thing they see when deciding where to go in the community, and seems like a much more reliable option than a stickied post.
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