Enable Additional Status Categories in Community


  • Merav Bitton

    On the same topic, I would like to be able to see a list of all posts that have not been Answered, or have not been tagged with Planned/Not Planned/Completed.

    This way I can easily see the list of posts that may have been overlooked and not responded to.

    Can you please add to the list of filters "Untagged" or "Unanswered" or something like that?


  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021


    I appreciate the simplicity of Zendesk but I have to agree having more statuses to choose from (how about letting us configure it?) and an easy way to look at posts and their statuses (or lack thereof) would be REALLY helpful.


  • Merav Bitton


    since the last post here we have started using our Community more and more and I was wondering if there is any progress on this? Will we be able to add another status to a post in addition to the standard Planned/Not Planned,Answered/Completed.


    Thank you


  • Joel Mayer


  • Eric Kramer

    This is a feature we would also like to see.  From a product management status it's difficult to communicate to your users with only the statuses of "Planned", "Not Planned", or "Completed".  At the very least, it would be helpful to have an "In Progress" option.  However, ideally we'd like to have the ability to specify our own statuses.

  • Josef Prandstetter
    Zendesk Luminary

    We are a global software vendor and we use Zendesk Gather as Ideas platform for our product lines (= one community topic per product).

    In the interest of our customers and partners, we want to be as transparent as possible - during the entire cycle - for their satisfaction - therefor our Product Owners need additional custom status categories to fullfil their job.

    Currently it is just possible to select between these categories:

    Here is a selection which we would like to implement with this functionality:

    • Already exists
    • Shipped or Released
    • Needs review or Under consideration
    • Duplicat
    • In development
    • Ready to ship
    • Implementation effort sharing wanted
    • Effort estimate follows
    • Will be addressed in the next product generation

    Are there any plans in the meantime to implement such a feature?

    We saw the possibility to label existing status categories differently - this is really a nice workaround, but as mentioned above our POs need additional ones.

  • Terri McKinney

    Softdocs would really like to see this enhancement (configurable option). Our Product Development team members need additional statuses to help communicate the status of their product suggestions. Our Product Owner has requested the following:

    Final QA Testing
    General Availability

  • Matthias Miltenberger

    It is very irritating that there are only four different status labels and no option to change the color nor the title. We used to hack in different titles but since our upgrade to Zendesk v2 this is not as easy anymore and there are still remnants of the original titles in certain places making this whole process quite unsatisfactory.

    How can such a simple but high-impact feature not be higher on your priorities, Zendesk? It's been more than 6 years! At the very least, add in a few more (useful) labels, please.

  • cPRex

    The Content Tags link above 404s for me at this time, but it doesn't seem like it would do what we want.

    Having the ability to change what options are available in the "Set Status" area would be extremely helpful, as they are currently feedback-focused, which don't necessarily apply to a general Forum that isn't being used for feature requests.

  • Merav Bitton

    * I am referring to an official answer from our team, not from a customer.

  • Pierre Joseph DE LA FONCHAIS

    This feature would be very interesting especially because it is present in the software of your competitors

  • Dave Dyson

    For a related thread, see Kasper's official comment here: Adding labels (e.g. tags) to posts

    (not exactly the same, but may be helpful)

  • Nick Conte

    Thanks for starting the post Paul!

    We use a separate platform for feedback, instead Gather is strictly used as a community forum. While we have been able to override the public-facing names of statuses in favor of our custom statuses. However, we would like to be able to add another status or two.

    For example, there are threads where we never anticipate an end to the conversation. We would like to add an additional status of "Ongoing - Tell us more!"


  • Kasper Sørensen
    Zendesk Product Manager

    Hi everyone,

    I just wanted to give you all an update on this suggestion.

    We are currently releasing a new feature that applies to both community and knowledge content: Content tags. This lets you categorize content in a variety of tags that could potentially fit your needs. We do not currently have plans to expand the "post status" field with more values, but I thought you might be interested to know about the Content tags.

  • Josef Prandstetter
    Zendesk Luminary

    @... Thx for the update; for our use case, tags unfortunately do not add value.
    In our company, we would really like to use Zendesk Gather much more for the workflows described above, but without additional custom status fields, this is unfortunately not possible for us.
    We would very much like to present our scenarios to the product management in e.g. a WebMeeting.

  • Brianne Reinhardt

    We are utilizing the new content tag feature and I've found a way to add a custom drop-down next to the other status filter and sorter on the post list pages. When a tag is selected from the dropdown it redirects the users to the search page for that tag. However, it would still be helpful to filter our posts by other statuses such as "unanswered" to allow users to see what questions are open that they may be able to supply an answer to (before our very limited number of moderators are able to review). I think "unanswered" and "in progress" are two valuable additional statuses.

    Alternatively, I've requested a feature for filtering post lists based on content tags instead of redirecting the user to the search page. If this feature became available, we could just switch to using content tags for all statuses and I would hide the native status filter all together. My feature request is here if anyone else is interested in this use case.

  • Shawna James
    Community Product Feedback Specialist
    Hey Rex, thanks so much for flagging this and for sharing more of your feedback. We are looking into this issue for others who may need it. We appreciate you taking the time to add in your perspective!

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