Don't Be Just Another Call Center! (ability to route calls back to the same agent within a given time period)
I work at an organization where we pride ourselves on the personalized touch. Currently the way call routing works we are unable to give that personalized touch through Zendesk. What we need is the ability to route calls back to the same agent within a given time period so that the customer is not bouncing around between agents and having to explain the same issue over and over again.
Hopefully I am not the only one. VOTE ME UP!
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We have been pushing for specific agent extensions for quite some time.
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