Ability to indicate phone type (mobile or landline)

Not planned


  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hi Community,

    Thank you for the interest in this feature. This feature is not under consideration but we will continue to assess its importance and if there are changes, we will communicate that to you. 



  • Melissa Frechette

    I am also waiting for an answer to this. I set up csat but my ticket reopens when csat is unable to get delivered. It would be nice to know ahead of time if the phone number used was able to receive message or not. 

  • Robert Lehman

    Has there been any technological advances in area, recently?


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