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Make following of a section be inherited by the subsections

Planned


Posted Jul 29, 2021

With the introduction of subsections in Guide, our help center now has many sections and subsections.

When a section is followed, make all subsections followed as well. This would also apply to any new subsections created in a section that is already being followed.

Alternatively, add a "Follow all subsections" option to the "Follow" dropdown. This would imply that any newly created subsection would be followed as well as articles and comments. Basically a "follow all" scenario.


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We were able to accomplish this using the API where one user was subscribed to all sections within a given category. This tells me that this is possible. Whether it would be implemented is another question.

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Kasper Sørensen

Zendesk Product Manager

Hi Justin Federico

Thank you for the feedback. We are currently looking at how/when we can plan an improvement here.

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Hi @...

Looking for the same feature as well. If you have any updates I'd be happy to know them. 

Thanks. 

 

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Any updates?

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Katarzyna Karpinska

Zendesk Product Manager

Hey All, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

Thank you again for your feedback and for being a valuable customer with Zendesk.

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