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Zendesk does not allow you to bulk find/update articles with deleted authors
Zendesk Luminary
Posted Jul 01, 2021
As part of of our employee termination process, sometimes user accounts are deleted from our Zendesk instance before we have a chance to re-assign authorship of their written articles to others. Zendesk does not currently have functionality to find those articles with deleted author once the user is deleted from the system, nor can ZD support provide a list.
This is a painful issue at times, as based on the large volume of articles you may have, you have to search each one manually to confirm if there is an author that needs to be swapped out. ZD needs to be better here, as most secure companies may have to delete accounts rather quickly at times at termination.
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5 comments
Suzie Baunsgard
I've found (in the past) if I set the owner as someone who's more long tenured, it somehow causes less issues with changes to the author. Honestly, I manually track authors in a spreadsheet to deal with this.
It would be good to have a way to manage deleted or no longer valid users. (For example, by being able to filter in the Guide Admin view.)
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Jason Cheong
If we could at least filter where Author = NULL in the Manage Article section, I think that would help to identify articles where the author is displayed as a "permanently deleted user"
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Annika Bald
Any news here, Zendesk? We need a solution here to see comments on articles that were written by deleted user.
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Sumit Mishra
I adhere to this approach:
The deleted author's articles will display either "Permanently Deleted User" or a hyphen (-) in the Author column.
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Annika Bald
Ah, you mean over here, right?
I never realized that option - thanks for pointing me that way - super helpful!
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