Bug @ Guide: Suggested Google Analytics Tracking ID Nomenclature is not up-to-date


  • Dave Dyson

    Hi Josef,

    As mentioned in our help center article Enabling Google Analytics for your help center, Zendesk does not currently support the properties of Google Analytics 4 natively. However, you can implement it in the code of your theme by pasting the Google Analytics code snippet into the document_head.hbs theme template file, according to the [Google Analytics documentation]{https://developers.google.com/analytics/devguides/collection/ga4/tag-guide}.

    Hope this helps, and sorry for any confusion!

  • Josef Prandstetter

    Dear Dave,

    Thank you very much for the timely feedback.
    I have configured the recommended workaround according to the instructions.

    However, we actually wanted to use a completely unmodified template so that we don't lose the upgrade capability.
    Therefore, is there a rough time horizon when GA4 will be natively supported out-of-the-box in Zendesk?


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