Bug @ Guide: Suggested Google Analytics Tracking ID Nomenclature is not up-to-date
Google recently updated the format of their Google Analytics tracking IDs.
Right now at Guide you can only see the legacy format for Google Analytics tracking IDs.
We suggest to add the new format additionally or update the current given one.
Once someone creates a new analytics profile Google pushesyou automatically into the new Analytics 4 tracking format. I was told this is a streamlined tracking that works accros web and apps.
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Hi Josef,
As mentioned in our help center article Enabling Google Analytics for your help center, Zendesk does not currently support the properties of Google Analytics 4 natively. However, you can implement it in the code of your theme by pasting the Google Analytics code snippet into the document_head.hbs theme template file, according to the [Google Analytics documentation]{https://developers.google.com/analytics/devguides/collection/ga4/tag-guide}.
Hope this helps, and sorry for any confusion!
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Dear Dave,
Thank you very much for the timely feedback.
I have configured the recommended workaround according to the instructions.However, we actually wanted to use a completely unmodified template so that we don't lose the upgrade capability.
Therefore, is there a rough time horizon when GA4 will be natively supported out-of-the-box in Zendesk?
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